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Heat Starts in Seconds
Clip in the battery, switch on, warming straight away. No waiting for a glove to catch up.
Refund policy
Refund Policy
At Warming Hand Cream, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
90-Day Return Policy
You may request a return within 90 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The product must be returned in its original packaging whenever possible.
- Proof of purchase is required.
How to Start a Return
To request a return, simply email us at:
Please include:
- Your order number
- The reason for your return
- Photos if the product is damaged or defective
We'll provide return instructions after reviewing your request.
Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival.
If your item arrives:
- Damaged
- Defective
- Incorrect
please contact us within 7 days of delivery with photos of the issue.
We'll work quickly to provide a replacement or an appropriate solution at no additional cost.
Return Shipping
If your return is approved for reasons other than damage, defect, or shipping error, customers are responsible for return shipping costs unless otherwise stated.
Non-Returnable Items
For hygiene reasons, used nail care tools cannot be returned unless they are defective or damaged upon arrival.
Lost Packages
If your package is confirmed lost during transit by the shipping carrier, we'll gladly send a replacement or issue a full refund.
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process the refund.
If you haven't received your refund after 15 business days from approval, please contact us at:
European Union Customers
If your order is delivered to a country within the European Union, you have the right to cancel or return your purchase within 14 days under applicable consumer protection laws.
Returned items must be unused, in their original condition, and accompanied by proof of purchase.
Questions?
If you have any questions about returns or refunds, our support team is always happy to help.
